Returns & Exchanges

RETURNS & EXCHANGES POLICY

Dear Customer,

We are committed to ensure your satisfaction with every product you have ordered from Zapatos.com.bd. We request you to check and trail product in front of delivery boy. If you can’t then no worries, If there any problem in product you can return or exchange product easily within next 7 days.

Eligibility for Return or Exchange

1. Size mismatch.
2. Product Damage.
3. Wrong Product.

Return or Exchange Guidelines

1. If there any problem in your product then inform us within 7 days from the delivery date, We will not accept the Return or Exchange request after 7 days from the delivery date.
2. You have to sent back the product to us through Shundarban Courier or SA paribahan.
3. We will only accept return or exchange product is unused or clean.
4. An exchange cannot be with a product of different model.
5. After receiving the product our team will crosscheck the product and your Refund will process within 5-7 working days.